Privacy Policy

Hybrid Air, Air Conditioning & Heating, Inc. ("we," "us," or "our") provides HVAC services in Pico Rivera, CA and the surrounding Greater Los Angeles area. This Privacy Policy explains how we collect, use, share, and protect your information when you visit this website or use our services. It also explains the privacy rights you have under California law and how to use them.

Information We Collect

You may give us information directly, for example when you fill out our contact form, call us, or email us. This can include:

• Your name, email address, and phone number
• Your service address, city, and ZIP code
• Details about your HVAC system and the service you need
• Anything else you choose to tell us in a message

When you visit this website, we also collect some information automatically through cookies and similar tools. This includes your IP address, browser and device type, the pages you view, and how you found the site. In legal terms, the categories we collect are identifiers, customer records, commercial information (such as your service history), and internet activity.

How We Use Your Information

• To respond to your request and schedule service
• To perform, invoice, and follow up on HVAC work
• To send appointment updates and service reminders
• To understand how visitors use our website so we can improve it
• To protect our website and forms from spam and abuse
• To meet legal and insurance requirements

How We Share Information

We do not sell your personal information, and we do not share it with third parties for cross-context behavioral advertising. We share information only with service providers that help us run the business, such as our website platform, form delivery, and analytics providers. These providers may use your information only to do work for us. We may also disclose information when the law requires it or to protect our rights and the safety of others.

Cookies and Analytics

This site uses Google Tag Manager to load Google Analytics 4, which helps us understand site traffic and page performance. Analytics cookies are optional. You can accept or reject them in the cookie banner shown on your first visit, and you can change your choice at any time from that banner. We also honor the Global Privacy Control (GPC) browser signal: if your browser sends it, we treat it as an opt-out of analytics and advertising signals automatically.

Our contact form is protected by Google reCAPTCHA. The Google Privacy Policy and Terms of Service apply to that protection.

Text Messaging (SMS)

If you provide your mobile number and opt in, for example by checking the SMS consent box on a form on this site, you agree to receive recurring text messages from Hybrid Air, Air Conditioning & Heating, Inc. related to your inquiry, appointments, service, and account. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.

No mobile information is shared with third parties or affiliates for marketing purposes. Mobile phone numbers and SMS consent collected for text messaging will not be shared with, sold, or rented to third parties or affiliates for their own marketing. Numbers may be disclosed only to the messaging providers that deliver the texts you requested on our behalf.

Payment Security

We do not collect or store credit card or debit card numbers on this website. Payments are handled in person or through secure payment processors that meet payment card industry (PCI) standards. If you apply for financing, your application is handled by the financing provider on their own secure system, under their own privacy policy.

Data Security and Retention

We use industry-standard safeguards to protect your information, including encrypted connections and restricted access. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security. We keep personal information only as long as we need it for the purposes above, or as long as the law requires.

Your Privacy Choices

If you live in California, the California Consumer Privacy Act (CCPA, as amended by the CPRA) gives you these rights:

• Right to know. Ask us what personal information we have collected about you, where it came from, and how we use and share it.
• Right to delete. Ask us to delete the personal information we have about you, with some legal exceptions.
• Right to correct. Ask us to fix personal information that is wrong.
• Right to opt out of sale or sharing. We do not sell your personal information and we do not share it for cross-context behavioral advertising. If that ever changes, we will update this policy and give you a way to opt out first.
• Right to limit sensitive personal information. We do not collect sensitive personal information as defined by the CPRA.
• Right to non-discrimination. We will not treat you differently for using any of these rights.

To exercise any of these rights, contact us:

• Email: [email protected]
• Phone: (562) 544-2025
• Or use our contact form

We will confirm your request within 10 business days and respond within 45 calendar days. We may need to verify your identity first, using information we already have on file. You can also have an authorized agent make a request for you; we will ask for proof that you gave the agent permission. You can opt out of analytics and advertising signals on this site at any time using the cookie banner or the Global Privacy Control browser setting, both of which we honor.

Children's Privacy

Our services and website are for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child gave us personal information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Material changes will be posted here before they take effect.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Hybrid Air, Air Conditioning & Heating, Inc.
7524 Pico Vista Rd, Pico Rivera, CA 90660
Email: [email protected]
Phone: (562) 544-2025